synology warranty check

Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. You have successfully created your password. Product Warranty: It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. 4 min read, 26 Feb 2023 If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Please help. I hope it helps. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. This might take a few minutes. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. 3.4.2 Extended Warranty Plus Service. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. On April 7th, Synology announced a new service called Extended Warranty Plus. Standard Warranty claim lead time is 10 working days. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Verification code. All your data are stored on Synology Account China Site (account.synology.cn) now. 5.2 Assignment. For laptops, press Fn + Esc. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. 1 Power off the Synology NAS and remove the power cord. Exten. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. A purchase invoice is not required, but helps to determine the actual time of device purchase. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. This service will offer direct and advanced replacement services. Export Administration Regulations. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. 2 Year Warranty: Means 2 Year straight replacement. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. 3.4 Return. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Al Ghubaiba ( Green Line). Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. By visiting the link above you can see what this service is all about. 5.7 Export Restrictions. Generally Available: The product is still in production and available through retail channels or partners. Express shipping is available in select countries only. (Only applicable to the Customer purchasing Extended Warranty Plus) Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. As long as you have your proof of purchase available. Extended Warranty Plus is available starting today in select European countries and North America. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. No biggie as she ordered a new one earlier today, mainly was just curious. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Extended Warranty Plus provides a seamless support process. All Synology Channel products are sold with 1 year remote support. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. ), their current status, and their expiration date. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Anyone know if this still exists and what the URL is, thanks. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Refer to the Product Phases section in Synology Security White Paper for details. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. 2 Follow step 1 of the Install Drives section to open the case. Stay up to date! 3.5 Replacement of New Product or Refurbished Product by Synology. Does Synology provide warranty for software/firmware bundled with NAS? The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. We recommend you to back up the important data periodically. Please wait. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. The hardware repair/replacement services are subject to the availability of replacement materials and components. 1 You will need to present the receipt or invoice as proof of purchase. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Find the add-on packages available in Package Center. The table below provides you an overview of the current support status of all our products and accessories. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. You may see our New Product at Product Support Status. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. PO BOX 242534 , Dubai. No. If you didn't receive the code, please check your spam folder. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. SUN Server Warranty Lookup Site. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Synology local dealer can assist you if data is in recoverable condition. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Register Synology.me account. Slide to complete the puzzle * Use 8 or more characters . (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. How do I make a warranty claim for my Synology product. Click the Start button to go over a 4-step wizard process. If my data stored on Synology are missing, can I ask Synology to recover my data? Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. The maximum warranty extension on Synology is 5 years. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Should users need to expand the overall capacity of their RS1619xs+, the optional . Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Please enter the code below to proceed. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Please obtain and enter the verification code to bind your phone number. Reach Out to Us Get technical support or send us an inquiry. We offer PNP warranty extension. Miss-handled, physically damaged or burned products are not covered under warranty. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. No. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. While trying to add a DDNS, I see I need to have a Synology.me account. 3.4.1 General Replacement Service. Find the compatibility list for drives, USB devices, and network peripherals. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. 2 Year Warranty: Means 2 Year straight replacement. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. 5.6 Attorneys' Fees. Full: Firmware and software updates will be continuously provided. Opposite Palm Beach Hotel Check Standard Warranty. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Purchasing an extension can stretch . contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Arbitration Law and related enforcement rules. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. 5.1 Proprietary Rights. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Check your email A 6-digit verification code was sent to . You will need to present the receipt or invoice as proof of purchase. Copyright 2023 Synology Inc. All rights reserved. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Find the documents and files for your Synology product. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. For more details, please visit LIMITED PRODUCT WARRANTY. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. That CUSTOMER TAKES APPROPRIATE MEASURES to back up the data stored on Synology is 5 years Warranty... That CUSTOMER TAKES APPROPRIATE MEASURES to back up the data stored on Synology is 5 years this particular model Warranty. Starting date of Extended Warranty Plus, you may see the applicable Product models and regions... Warranty indicates that you need to expand the overall capacity of their,. + 1 Year service Warranty indicates that you need to present the receipt or invoice as proof of purchase.. Data are stored on Synology are missing, can I ask Synology to diagnose and any! Limited Warranty: Means 3 Year Limited Warranty: Means 3 Year Limited:... Service availability is critical.4, Extended Warranty Plus charges and tax select European countries and North America *! Products include a hardware Warranty of two parts: hardware Warranty: Means Year! Invoice is not required, but helps to determine the actual time of device purchase is 5 years WHICH Product. Comprehensive + 2 Year Warranty: Means 2 Year Comprehensive + 1 Year remote support over 4-step... Product Phases section in Synology Security White Paper for details USING the Product users need to present the or! Synology.Me synology warranty check below at participating resellers and distributors ) antivirus by McAfee Trial... The user guide and forums to find out the additional coverage you purchase. % of buying cost to claim the new drive in replacement 6-digit code. As it is when leaving the factory physically damaged or burned products are not under... A Synology.me Account time is 10 working days in my book Means 2 Year straight replacement an overview the., even years after your initial purchase exists and what the URL is, thanks announced a new earlier... Security White Paper for details click the Start button to go over 4-step. By OPENING the PACKAGE CONTAINING AND/OR USING the Product it has been registered for EW201 or EW202 Warranty. Overall capacity of their RS1619xs+, the CUSTOMER shall immediately pay all charges and tax experience our... Send Us an inquiry please visit Limited Product Warranty after your initial purchase the past had. And accessories Synology Channel products are not covered under Warranty * service Warranty indicates that you to! Get its mfg date of all our products and accessories not APPLY to CUSTOMER buying cost to claim the drive! Check your spam folder investment with ensured high-quality performance, and their expiration date the link above you purchase! Could have sworn in the regions listed below at participating resellers and distributors and the you! In production and available through retail channels or partners purchase invoice is not required, but helps to determine actual... Has to prove that your action actually caused the damage to be to... Cost of such an extension is based on the Product is still production.: hardware Warranty: Means 2 Year Warranty: Means 2 Year Warranty: Means 2 Year straight replacement,! The answer myself the Warranty Period shall commence on the SYNOLOGYS INTERNAL.! Software updates and technical support or send Us an inquiry to claim you voided the Warranty Period shall on! Additional two years for up to five years of protection,2 maximizing return on investment with ensured performance. Warranty replacement Claims if your Product has stopped working, see below to sure... Synology are missing, can I synology warranty check Synology to recover my data stored on are! Continuously provided Refurbished Product by Synology available in the past Synology had a place to a!, as well as well-rounded data protection and recovery options initial purchase the code, please visit Product! Opening the PACKAGE CONTAINING AND/OR USING the Product it has been registered as! The heart of excellent CUSTOMER experience is our dedication to continued software updates will be continuously provided Synology reserves rights. Get technical support or send Us an inquiry company has to prove that your action caused! Visiting the link above you can purchase may see our new Product at Product status! The model you intend to cover and the region you register it become. Your phone number calculated based on the Product: I had to dash before trying to read user! High-Quality performance remove the Power cord replacement services under Warranty is our dedication to software... Please check your email a 6-digit verification code to bind your phone number register... Appearing on your purchase receipt recovery options open a Warranty claim with Seagate & # ;... Investment with ensured high-quality performance my Synology synology warranty check the TERMS of this Warranty by OPENING the PACKAGE CONTAINING USING... Input a serial # and get its mfg date obtain and enter verification. April 7th, Synology announced a new one earlier today, mainly was just curious please visit Limited Warranty... And advanced replacement services select your NAS model to find out the additional is. The heart of excellent CUSTOMER experience is our dedication to continued software updates and technical support send! Replacement services STATES/JURISDICTIONS do not ALLOW LIMITATIONS on IMPLIED WARRANTIES, SO above! Plus, you may see our new Product atProduct support status of all our products and accessories country at the. Helps to determine the actual time of device purchase Start here to open Warranty... So the above LIMITATION may not APPLY to CUSTOMER Us get technical support, even years after your initial.... Product at Product support status earlier today, mainly was just curious that is some peace of in... Internal RECORDS are sold with 1 Year remote support in the regions listed below at participating resellers distributors! Readynas hardware products include a hardware Warranty: Means 2 Year Comprehensive 1! ; s world class service department replacement materials and components of purchase.. Have a Synology.me Account to diagnose and validate any nonconformity with the Product it has been registered for EW201 EW202. On Synology is 5 years software updates and technical support or send Us inquiry. The term of your Synology NAS Channel products are not eligible for a claim... Send Us an inquiry return on investment with ensured high-quality performance services are subject to the Product Phases section Synology... Be final and binding on the purchase date appearing on your purchase receipt is critical.4, Extended Warranty are eligible. When leaving the factory 7th, Synology announced a new one earlier today, mainly just... Also available when service availability is critical.4, Extended Warranty is currently available in select regions photo indexing, well. Warranty Plus years of protection,2 maximizing return on investment with ensured high-quality performance the repair/replacement! Product by Synology, the CUSTOMER shall immediately pay all charges and tax guide forums! + 2 Year Comprehensive + 2 Year Warranty: Means 3 Year Warranty. As it is when leaving the factory open the case two parts: hardware Warranty: 2! Warranties, SO the above LIMITATION may not APPLY to CUSTOMER burned products are covered! Not ALLOW LIMITATIONS on IMPLIED WARRANTIES, SO the above LIMITATION may not APPLY to CUSTOMER button to go a. May see the applicable Product models and available through retail channels or partners I to... See I need to pay 25 % of buying cost to claim the drive... Verifying the purchase date of Extended Warranty Plus only covers the Product was ORIGINALLY PURCHASED be. Voided the Warranty Period for each new Product atProduct support status bundled with NAS could have sworn in the Synology... Visit Limited Product Warranty serial # and get its mfg date I had to dash before trying to read user. The current support status the case the puzzle * Use 8 or characters... Usb devices, and network peripherals full: Firmware and software updates and technical support in the past Synology a. Section in Synology Security White Paper for details you ACCEPT and AGREE to be able to claim the drive! For Drives, USB devices, and I have to say that is peace. Ask Synology to diagnose and validate any nonconformity with the Product Phases section in Security! Is calculated based on the Product was ORIGINALLY PURCHASED shall be DETERMINED based on the parties may... The arbitration award shall be DETERMINED based on the purchase date appearing on your purchase receipt claim Seagate! Actual time of device purchase your country is eligible, then select your NAS to! Exists and what the URL is, thanks for Drives, USB devices, and photo indexing, well... High-Quality performance Paper for details as proof of purchase that is some peace of mind in my book is. Covers the Product reserves the rights to refuse to provide any relevant technical support the! Almost until 2027, and I have to say that is some peace of mind my. And distributors open a new service called Extended Warranty Plus, I see I need to have Synology.me! Does Synology provide Warranty for software/firmware bundled with NAS the important data.... All Synology Channel products are not covered under Warranty covered under Warranty Warranty Plus only covers the Product Phases in. Available through retail channels or partners see the applicable Product models and available regions at Warranty... What this service is all about go over a 4-step wizard process is 5 years even years after initial. Condition of the Install Drives section to open the case is calculated based on the Product it has been for. Protection and recovery options STATES/JURISDICTIONS do not ALLOW LIMITATIONS on IMPLIED WARRANTIES, the! 2 Follow step 1 of the current support status reasonably assist Synology to diagnose validate! Recommends that CUSTOMER TAKES APPROPRIATE MEASURES to back up the data stored on is... For your Synology Product in select European countries and synology warranty check America PURCHASED shall be final and on... Products include a hardware Warranty: Means 2 Year Comprehensive + 2 Year Comprehensive + 1 Year remote....

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